Frequently Asked Questions
Fees, Process, Rebates +
General Questions
Fees
How much do sessions cost?
Individual Therapy
Individual Therapy sessions are $280.00 per 50-minute session.
Relationship/Couples Therapy
Traditional Ongoing Sessions (Monday to Thursday)
- Comprehensive Relationship Assessment (4hr) — $1,120
- Treatment Session (1hr 40min) — $560
- Relapse Prevention Session (50min) — $280
Intensive Sessions
- Mini-Intensive (Half-Day) Session — $1,120
- Intensive Full-Day Session (7 hours) — $1,960
Weekend Intensive Couples Therapy Package — $4,340
- (Includes Saturday and Sunday Full-Day Intensive Sessions (8:30 am–4 pm)
- Weekend appointments are only available as part of the Weekend Intensive Couples Therapy Package.
- There is also the option to complete the Comprehensive Relationship Assessment on the Friday prior for an additional $1,240.
Can I use Private Health Insurance?
Some Private Health Insurers may provide partial rebates depending on your level of cover. Please contact your insurer directly to confirm your eligibility and level of coverage.
The item code for individual therapy sessions is 200.
The item code for couples therapy sessions is 300.
Please note that Bonnie Ingram Psychology does not process private health rebates in clinic.
Receipts are provided for you to claim directly through your insurer.
Am I eligible for the Medicare Rebate?
Unfortunately, Relationship and Couples Therapy are not eligible for Medicare rebates.
Medicare rebates are available for Individual Therapy sessions if you have a valid Mental Health Care Plan (MHCP) from your General Practitioner.
If you are unable to obtain a Mental Health Care Plan, you are still welcome to attend privately. Some Private Health Insurers may also provide partial rebates depending on your level of cover.
Cancellations
Cancellation Policy
Cancellation Policy
Bonnie kindly asks that you provide as much notice as possible if you need to cancel or
reschedule your appointment so that the appointment time may be offered to someone else waiting for support. Likewise, appointment times are held for you in good faith once booked.
Individual Therapy Sessions
- More than 48 hours’ notice — no cancellation fee
- Between 24 and 48 hours’ notice — 50% cancellation fee
- Less than 24 hours’ notice or non-attendance — full session fee applies
Please note that Medicare rebates are not available for missed or late cancelled appointments.
Subsequent appointments are booked only after late cancellation fees are paid.
Comprehensive Relationship Assessment
The 50% assessment deposit is non-refundable once the appointment has been booked.
Cancellations made less than 7 days prior to the assessment appointment will incur the full fee.
If there are genuine circumstances impacting attendance, you are welcome to contact Bonnie to discuss rescheduling options.
Couples Treatment Sessions & Relapse Prevention Sessions
- More than 72 hours’ notice — no cancellation fee
- Between 24 and 72 hours’ notice — 50% cancellation fee
- Less than 24 hours’ notice or non-attendance — full session fee applies
Fragrancy Policy
What is Bonnie Ingram Psychology’s Fragrancy Policy?
For health reasons, Bonnie Ingram Psychology maintains a fragrance-free practice.
Please avoid wearing cologne, perfume, fragranced moisturisers, or other scented products to appointments. If a client arrives wearing fragrance, the appointment may need to be rescheduled.
Thank you for helping maintain a safe and accessible environment for everyone.
Contact & Location
What is your office address?
What are your open hours?
Monday – Thursday
9 am – 4 pm.
Services & Process
How do I book a session with Bonnie?
You are welcome to contact Bonnie through the contact page to enquire about appointments and availability.
For couples therapy: Before making an appointment, you and your partner will be required to complete the New Client Information (Privacy & Consent) forms. The comprehensive Gottman Questionnaire is also required to be completed before making the Comprehensive Relationship Assessment appointment.
Does Bonnie do Individual Therapy sessions?
Yes. Bonnie provides Individual Therapy for Relationship Problems, which is designed for situations where only one partner is willing or able to attend therapy.
In addition, Bonnie provides Cognitive Processing Therapy (CPT), an evidence-based therapy for trauma and PTSD recovery.
Her approach is compassionate, trauma-informed, and tailored to each person’s unique
experiences, goals, and needs.
Does Bonnie do Couples Therapy sessions?
Yes. Bonnie provides relationship and couples therapy using Gottman Method Couples Therapy, a structured and evidence-based approach to strengthening connection, communication, and relationship wellbeing.
You can find out more here
Do I need a Mental Health Care Plan if I want to do Individual Therapy?
No. A referral or Mental Health Care Plan is not required to attend Individual Therapy.
You are very welcome to self-refer and attend privately or use Private Health Insurance where
applicable.
However, if you would like to claim Medicare rebates for sessions, you will need a valid Mental Health Care Plan from your General Practitioner.
Questions for Relationships & Couple Therapy
Fees
How much do sessions cost?
Traditional Ongoing Sessions (Monday to Thursday)
- Comprehensive Relationship Assessment (4hr) — $1,120
- Treatment Session (1hr 40min) — $560
- Relapse Prevention Session (50min) — $280
Intensive Sessions
- Mini-Intensive (Half-Day) Session — $1,120
- Intensive Full-Day Session (7 hours) — $1,960
Weekend Intensive Couples Therapy Package — $4,340
- (Includes Saturday and Sunday Full-Day Intensive Sessions (8:30 am–4 pm)
- Weekend appointments are only available as part of the Weekend Intensive Couples Therapy Package.
- There is also the option to complete the Comprehensive Relationship Assessment on the Friday prior for an additional $1,240.
Is Relationship Therapy eligible for Medicare Rebate?
Unfortunately, Relationship therapy isn’t eligible for a Medicare rebate.
Can I/we use Private Health Insurance?
Some Private Health Insurers may provide partial rebates depending on your level of cover. Please contact your insurer directly to confirm your eligibility and level of coverage.
The item code for couples therapy sessions is 300.
Please note that Bonnie Ingram Psychology does not process private health rebates in clinic.
Receipts are provided for you to claim directly through your insurer.
Process
How do we book a session with Bonnie?
You are welcome to contact Bonnie through the Contact page to enquire about appointments and availability.
Before making an appointment, you and your partner will be required to complete the New Client Information (Privacy & Consent) forms. The comprehensive Gottman Questionnaire is also required to be completed before making the Comprehensive Relationship Assessment
appointment.
Do we need a referral for Relationship Therapy?
No, a referral isn’t required for Relationship or Couples Therapy.
How to prepare for your couple therapy session?
Once you decide to begin Relationship or Couples Therapy, it can be helpful to gently “call a truce” on ongoing relationship conflicts for the time being. Therapy is a commitment to rebuilding and strengthening your relationship, and in many ways, that process begins from the moment you make the appointment.
The concerns you are experiencing will be explored together during therapy in a structured and supportive way that allows both partners to feel heard, understood, and validated. Knowing there will soon be dedicated time and support to work through these challenges can create some relief from the pressure of trying to solve everything immediately on your own. For now, this can be an opportunity to step back from repeated conflict and instead begin thinking about what you would like to build together moving forward.
Some couples find it helpful to write down:
- Concerns they would like support with
- Goals for the relationship
- What they hope may feel different in the future
This can help organise thoughts while also allowing space to set those concerns aside until
therapy begins.
Gottman Method Couples Therapy
What is Gottman Method Couples Therapy?
Gottman Method Couples Therapy is a highly respected, evidence-based approach to relationship therapy developed by Drs. John and Julie Gottman following more than four decades of relationship research. Through observing thousands of couples over many years, the Gottmans identified the relationship patterns associated with connection, stability, and long-term relationship success.
The Gottman Method focuses on strengthening three core areas of a relationship:
- Friendship and emotional connection
- Helpful conflict management
- Shared meaning, values, and purpose
The approach combines emotional, cognitive, behavioural, and practical strategies to help
couples improve communication, deepen intimacy, rebuild trust, and strengthen connection over time. Gottman Method Couples Therapy has been researched across diverse couples and relationship structures, including LGBTQ+ couples.
Do we have to do Gottman Method Couples Therapy?
Bonnie provides Gottman Method Couples Therapy. While therapy is always adapted to the
unique needs, experiences, and goals of each couple, the therapy process remains grounded
within the Gottman Method framework, including the structured assessment, treatment, and relapse prevention phases outlined on the Couples Therapy page.
It is important to find a therapist and therapy approach that feels aligned with your relationship needs. For some couples, the structured and comprehensive nature of Gottman Method Couples Therapy feels supportive and reassuring; for others, a different therapeutic approach may feel
more appropriate.
Gottman Method Couples Therapy was developed from extensive research into what helps relationships thrive and recover from distress. The approach has been tested across diverse couples and relationship structures, including LGBTQ+ couples, and focuses on strengthening friendship, improving conflict management, and building shared meaning within relationships.
Questions for Individual Therapy
Fees
How much do sessions cost?
Individual Therapy sessions are $280.00 for a 50-minute session.
Can I use Private Health Insurance?
Some Private Health Insurers may provide partial rebates depending on your level of cover. Please contact your insurer directly to confirm your eligibility and level of coverage.
The item code for individual therapy sessions is 200.
Please note that Bonnie Ingram Psychology does not process private health rebates in clinic.
Receipts are provided for you to claim directly through your insurer.
Am I eligible for the Medicare Rebate?
Yes, Medicare rebates are available for Individual Therapy sessions if you have a valid Mental Health Care Plan (MHCP) from your General Practitioner.
If you are unable to obtain a Mental Health Care Plan, you are still welcome to attend therapy privately. Some Private Health Insurers may also provide partial rebates depending on your level of cover.
Process
How do I book a session with Bonnie?
You are welcome to contact Bonnie through the contact page. to enquire about appointments and availability.
Does Bonnie do Individual Therapy sessions?
Yes. Bonnie provides Individual Therapy for Relationship Problems, which is designed for situations where only one partner is willing or able to attend therapy.
In addition, Bonnie provides Cognitive Processing Therapy (CPT), an evidence-based therapy for trauma and PTSD recovery.
Her approach is compassionate, trauma-informed, and tailored to each person’s unique
experiences, goals, and needs.
Do I need a Mental Health Care Plan if I want to do Individual Therapy?
No. A referral or Mental Health Care Plan is not required to attend Individual Therapy.
You are welcome to self-refer and attend privately or use Private Health Insurance where
applicable.
However, if you would like to claim Medicare rebates for sessions, you will need a valid Mental Health Care Plan from your General Practitioner.
